90-Day Money-Back Guarantee
We stand behind our product with a 90-day risk-free guarantee. If you’re not completely satisfied or it doesn’t meet your expectations, you can return it within 90 days of delivery for a full refund—no questions asked.
How Returns Work
- Contact us at contact@novo-meds.com with your order number (feedback is optional).
- We’ll send you a prepaid return label within 24 hours.
- Pack the device in its original packaging with all included items and ship it back.
- Once received, your refund will be processed within 3–5 business days.
Return Requirements
To qualify for a full refund:
- The return must be requested within 90 days of delivery
- The device must be unused and in original condition
- All packaging, accessories, masks, and instructions must be included
You may open the package to inspect the product, but do not use the device or open sealed components.
Non-Returnable Items
Returns will not be accepted if:
- The device has been used
- Sealed components (like masks) have been opened or used
- Items are missing
- The product is damaged, altered, or shows signs of wear
Refund Details
- Full purchase price refunded
- No restocking fees or hidden charges
- Return shipping is free
- Refunds are issued to your original payment method
- Please allow 7–14 business days total for the refund to appear
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days with your order number and photos. We’ll send a replacement at no cost and provide a prepaid return label.
Cancellations
- Orders can be canceled for a full refund before they ship
- If already shipped, you can refuse delivery or return the item within 90 days
Important Notes
- We do not offer direct exchanges
- Returns and shipping are currently limited to addresses within the United States
- We reserve the right to refuse returns in cases of misuse or abuse of the policy
Need Help?
Email us at contact@novo-meds.com and we’ll be happy to assist you.